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An image of a computer screen displaying an open web browser on a page about shielding. The title of the page says ' Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19'.

New shielding guidance for the extremely vulnerable group

By | Living with and Beyond Cancer | No Comments

From 6 July, new shielding guidance from the government will come into effect. This guidance applies to the clinically extremely vulnerable who are shielding in England during the COVID-19 pandemic.

The updated advice

You can meet in a group of up to 6 people outdoors, including people from different households, while maintaining strict social distancing.

You no longer need to observe social distancing with other members of your household.

In line with the wider guidance for single adult households (either an adult living alone or with dependent children under 18), you may also form a ‘support bubble’ with one other household. All those in a support bubble will be able to spend time together inside each other’s homes, including overnight, without needing to socially distance. This is a small advisory change that brings those affected a step nearer others in their communities. However, all the other current shielding advice will remain unchanged at this time.

From 1 August

From 1 August, the shielding advice will relax further, allowing those shielding to participate in activities such as visit shops and places of worship, provided they take particular care to maintain social distancing and minimise contact with others outside their household.

You should remain cautious as you are still at risk of severe illness if you catch coronavirus, so the advice is to stay at home where possible and, if you do go out, follow strict social distancing

Who this guidance is for

People who are clinically extremely vulnerable are at high risk of serious illness from coronavirus (COVID-19) infection. They should have received a letter advising them to shield or have been told by their GP or hospital clinician.

This includes:

  • those with cancer who are undergoing active chemotherapy
  • those with lung cancer who are undergoing radical radiotherapy
  • anyone with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
  • those receiving immunotherapy or other continuing antibody treatments for cancer
  • those receiving other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors
  • anyone who has had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs

For more shielding information and guidance, visit www.gov.uk.

If you’re currently shielding and are looking for support, click here for details on how local groups have adapted to be able to continue supporting cancer patients and their families.

This photo is of Lizzie stood outside Hull University Teaching Hospitals Trust main tower block. There are windows surrounded by blue cladding and Lizzie is wearing a blue facemask, floral t-shirt and grey cardigan. She has short brown hair.

Living with cancer through Covid-19

By | Living with and Beyond Cancer

Mum of three, Lizzie Parker was diagnosed with brain cancer in 2019. Since her diagnosis, Lizzie has been using her own experience to raise awareness and help others by sharing tips and advice on how to “live your best life despite the forecast”. Here Lizzie shares her experience of living with cancer through the coronavirus pandemic:

As the world begins to think about returning to ‘normal’, as a cancer patient this seems like something only I could wish for and consider. ‘Normal life’ goes out the window the day you are told you have joined the cancer community and this is not something anyone ever thinks might happen to them, so when preparing for this world you find yourself in, it is something none of us are prepared for.

This photo is of Lizzie stood outside Hull University Teaching Hospitals Trust main tower block. There are windows surrounded by blue cladding and Lizzie is wearing a blue facemask, floral t-shirt and grey cardigan. She has short brown hair.

What I haven’t stopped thinking about is the hundreds and thousands of people who have been diagnosed in the last three months during this pandemic and how being hit with cancer diagnosis in the midst of minimal community support and with the global pandemic of fear, must be ever so frightening. Because they won’t even have found their ‘normal’ in the cancer community and the fear of infection mixed with treatment and recovery is terrifying.  However, there are positive stories.

“People are being treated and people are living with cancer through Covid-19.  I am living proof.”

My story through Covid-19 started with brain surgery on Monday 6 April.  First week of lock down!  What a way to begin!  It was expected but unexpected and that unfortunately is the world of cancer.  You think you are on a path and it can change instantly with no notice just like diagnosis, it comes out of nowhere!  Or maybe it didn’t. Maybe you knew something wasn’t right a long time ago and just ignored the symptoms.  Maybe you have symptoms right now but are putting it to the side because you fear entering a hospital or GP setting or perhaps you are fearing what they might say.

If you look at national statistics right now the probability of having cancer is much higher than having Covid-19.  But are you driven by statistics?  Unfortunately, as a society we let numbers rule us and not our heads and even less likely our common sense.  So when I got the phone call four days before to say, ‘You have 24 hours to decide Mrs P whether you are going forward with brain surgery on Monday at 7am, and I will ring you Sunday night to confirm that I am ready to see you 7am on the operating table’.  Bear in mind the world was shutting down that week and patients where coming in thick and fast. This potentially was a very daunting prospect.

What went through my mind? I needed the surgery. That was not up for negotiation.  Three months of living with this tumour could have a dire outcomes without surgery.  It was a mass and it was operable and the surgeon was positive it could come out successfully but obviously surgery comes with its own risks and then the added risk of infection.  I have been on a Therapeutic diet now for a while which sees my blood profile as being very positive so this made me more positive that my immune system was strong enough to cope.  If I contracted Covid-19 I wouldn’t avoid the hospital because that is the best place to be and there are plenty of other highly infectious viruses and diseases in society that one can catch in a community of people.

I have faith too and this is what I went with. Also with the knowledge that through treatment last year, when my bloods were pretty thin to say the least, and I needed transfusions, I didn’t avoid treatment once or entering the hospital environment then, and I was at much greater risk of infection last July with my lack of immunity or blood stability.  You are well looked after and they really are doing their best to keep you contained and everyone else.  In fact this year the environment was much better regarding contamination and infection.

This is a photo of Lizzie who is living with brain cancer during the Covid-19 pandemic. Lizzie is on a hospital bed and the image is of her shoulders and head. She is wearing a hospital gown, blue face mask and has a bandage around the top of her head. She is looking at the camera.

So I climbed my way onto the surgery table at 7am on Monday 6 April and I walked out of Hull Royal Infirmary on Tuesday 7 April and had tea with my kids at the table that evening just like ‘normal’!  Success again!  I couldn’t have any visitors while I was there, but I was fine with that and it was very surreal waking up after surgery to face masks but think of the positives.  I didn’t have to worry about any of my family being at risk and the visors etc just reminded me how much care the nurses are taking to ensure you are not at risk of infection.  They are not enjoying this, as it is not their natural bedside manner but they still continued to care as best they could in the circumstances. I couldn’t have asked for better care.

This is a photo of Lizzie who is wearing a green jumper and is sat in front of a window. The sun is shining through the window and is a photo frame and vase in the background. Lizzie is looking at the camera and smiling. She has a bandage around the top of her head.

Returning home to recover in lockdown has had its ups and downs.  The initial thing that was really hard to deal with was that we all felt that we were starting again.  Life was turned upside down the first time and we worked hard to find a new ‘normal’ and then again that got thrown up in the air.

The support that once was, had changed again. So with talking to friends and family we found our support network again because there are plenty of people who want to help.  The thing that I have learnt through this is that people can’t read minds and you have to ask for help! Once you ask, you really will find that people want to help you.  You just need to ask the right people.

So all in all I think I can say so far that I am living and recovering well with cancer through Covid-19 and it hasn’t been in any way that bad despite surgery right at the beginning.

My points to everyone in this piece are:

  If you have symptoms that you are concerned about then contact your GP surgery because cancer doesn’t disappear on its own and you are safer getting treated than not.  Time is of the essence in diagnosis.  Don’t sit on it.

Hospital admission is scary but read the positive stories.  Hundreds of people are entering hospitals everyday and coming out better for treatment.

If you or anyone you know has cancer and you want to do something to put yourself in the best possible position.  Research the best possible lifestyle and diet/nutrition for your condition.  Get your body in the best possible health and prepare your body for treatment.

Finally believe that you are going to be fine and even in the darkest hours have faith that you can do this.

If we could bottle positivity, it would be the best medicine on the shelf.

Lastly, If you felt that this post helped you in anyway follow my blog on Facebook GameChanger where I discuss the ins and outs of living through adversity in the most positive way possible.

“It’s about living your best life possible despite the forecast.”

Thank you to Lizzie for sharing her experience of living with cancer through Covid-19. If you would like to follow Lizzie on Facebook, please click here.

Photo of Lizzie, who is living with cancer through Covid-19. Lizzie is wearing a red t-shirt with Brain Tumour charity logo on it. She has short brown hair and is smiling with the sun shining in the top right hand side of the image.
Photo of computer screen displaying a gov.uk page with the title Guidance and shielding and protecting people who are clinically extremely vulnerable from COVID-19.

Updated shielding advice for the extremely vulnerable in England

By | Living with and Beyond Cancer | No Comments

The government has updated its guidance for people who are shielding taking into account that COVID-19 disease levels have decreased over the last few weeks.

Around 200,000 cancer patients who are shielding remain vulnerable and should continue to take precautions but can now leave their home if they wish, as long as they are able to maintain strict social distancing.

Doctors in England have identified specific medical conditions that, based on what we know about the virus so far, place some people at greatest risk of severe illness from coronavirus and the list of extremely vulnerable people includes people with specific cancers and those at certain points in their treatment.

If any of the following applies to you, please follow the updated advice on shielding (detailed below):

  • someone with cancer undergoing active chemotherapy
  • someone with lung cancer undergoing radical radiotherapy
  • someone with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma at any stage of treatment
  • someone having immunotherapy or other continuing antibody treatments for cancer
  • someone having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors
  • someone who has had bone marrow or stem cell transplants in the last 6 months, or are still taking immunosuppression drugs

Shielding advice

Those classed as clinically extremely vulnerable are advised to take additional action to prevent exposure with the virus. If you’re clinically extremely vulnerable, you’re strongly advised to stay at home as much as possible and keep visits outside to a minimum (for instance once per day).

The updated guidelines are:

  1. If you wish to spend time outdoors (though not in other buildings, households, or enclosed spaces) you should take extra care to minimise contact with others by keeping 2 metres apart.
  2. If you choose to spend time outdoors, this can be with members of your own household. If you live alone, you can spend time outdoors with one person from another household (ideally the same person each time).
  3. You should stay alert when leaving home: washing your hands regularly, maintaining social distance and avoiding gatherings of any size.
  4. You should not attend any gatherings, including gatherings of friends and families in private spaces, for example, parties, weddings and religious services.
  5. You should strictly avoid contact with anyone who is displaying symptoms of COVID-19 (a new continuous cough, a high temperature, or a loss of, or change in, your sense of taste or smell).

The Government is currently advising extremely vulnerable people to shield until 30 June 2020 and is regularly monitoring this position.

For more information on government-led guidance on shielding, click here.

If you’re currently shielding and are looking for support, click here for details on how local groups have adapted to be able continue supporting cancer patients and their families.

You can also view our Project Officer Zoe’s top tips for shielding below.

 

A woman sitting at a desk in a waiting room. There's a computer in front of her and she's writing with her right hand, and holding a telephone to her ear with her left.

Pancreatic Cancer UK continues to offer support during COVID-19

By | Living with and Beyond Cancer | No Comments

Registered charity, Pancreatic Cancer UK is providing a range of support for those living with pancreatic cancer.

The charity is a useful resource for anyone affected by pancreatic cancer and is offering the following help during the pandemic.

Support Line

A team of pancreatic cancer specialist nurses are available to offer information and support to anyone affected by the disease and can answer concerns related to coronavirus (COVID-19).

Freephone 0808 801 0707 Monday – Friday 10am – 4pm. Or email nurse@pancreaticcancer.org.uk.

Expert information to order or download

Booklets and fact sheets, which have been reviewed by clinical experts, are available to order or download. The charity will regularly be adding new information about how people with pancreatic cancer can improve their wellbeing during the outbreak.

Discussion forum

Pancreatic Cancer UK’s online discussion forum is a supportive place where everyone affected by pancreatic cancer can be there for each other, any time of day or night. It is a place where you can discuss everything from how to navigate the healthcare system, to how to talk about cancer with your loved ones.

Nurses will be producing short video clips and blogs to help people access support and information. The forum can be accessed here.

Pancreatic Cancer during COVID-19 (PCC) Network

Pancreatic Cancer UK is developing a network which will aim to allow pancreatic cancer specialists to discuss and develop treatment and care pathways for patients with pancreatic cancer during the pandemic; develop and share consensus approaches; and allow clinicians to discuss specific, local issues with colleagues from across the country. It will support management planning for patients with pancreatic cancer and help the charity begin to create a database during the outbreak to inform future clinical decision making and clinical trials.

The below resources and support of the Network will be available throughout this time for you to access if and when you wish:

Virtual Meetings: attend/view virtual meetings to share and discuss the latest updates, approaches and challenges

Shared Folder: access the most up-to-date guidance notes around the treatment and care of pancreatic cancer in the UK during the pandemic

Newsletter: their newsletter will share a summary of the latest updates, documents, recorded webinars and any other useful information

Discussion Forum: the charity is looking into creating a secure forum for you to ask questions, share and collaborate with others

For access to any of the above, if you have any updates or information that would be useful for the wider community, or if there are any other ways Pancreatic Cancer UK can support you, please get in touch with the team.

Freephone 0808 801 0707 Monday – Friday 10am – 4pm. Or email nurse@pancreaticcancer.org.uk.

Cancer Care Centres adapt services to offer continued support during COVID-19

By | Living with and Beyond Cancer | No Comments

Across the Humber, Coast and Vale region, Macmillan Information Centres are adjusting what they do to continue to provide valuable support for those affected by cancer.

While the centres are temporarily closed, people with cancer can be assured that support is still available. Cancer Care Centres at York Teaching Hospital NHS Trust, Hull University Teaching Hospitals NHS Trust and Northern Lincolnshire and Goole Teaching Hospital NHS Foundation Trust are offering support to patients, their families and friends over the phone.

Pat Chennells, Macmillan Information Facilitator for Scunthorpe, Grimsby and Goole Hospitals, said:

“It’s understandable that those affected by cancer may be anxious about the impact of coronavirus but I want people to know they are not alone. Macmillan Cancer Support has placed COVID-19 guidance on their website, and Cancer Care Centres within the Humber, Coast and Vale region have adapted their services to ensure emotional support is still available via telephone. I’d like to encourage people to get in touch if they are worried about the impact of COVID-19. We are still here to provide a listening ear and offer support to those who need it.”

Here is the information needed to contact each Cancer Care Centre during the coronavirus pandemic.

Cancer Care Centre at York Hospital 

Telephone: 01904 721 166
Lines open between Monday and Friday, 9am – 4.30pm.

Cancer Information and Support Service at Scarborough Hospital

Telephone: 01723 342 606
Lines open between Monday and Friday, 9am – 4.30pm.

Macmillan Information Centre at Queens Centre, Castle Hill Hospital

Email: tania.hicks@hey.nhs.uk
Telephone: 01482 461154
Lines open between Monday and Friday, 9am – 4.30pm.

Macmillan Cancer Information Support Centre for Scunthorpe, Grimsby and Goole Hospitals

Telephone: 03033 305372 or 07858 924283
Lines open between Monday and Friday, 9am – 4.40pm.

Support for people with cancer during coronavirus

By | Living with and Beyond Cancer | No Comments

If you’re someone affected by cancer, it’s understandable you might be worried about coronavirus. While the nation stays at home, the pandemic is changing how organisations offer their help, but it doesn’t mean support is unavailable.

Below are some of the organisations where patients and others affected by cancer can find help and support from the safety of their homes – both local and national.

Local groups

Lindsey Lodge Hospice

On Facebook, Lindsey Lodge Hospice is sharing positive fundraising stories. The hospice is also posting some tips and ideas for ways to fundraise from your home, as well as competitions and fun activities for all ages to take part in.

York Against Cancer

The York-based charity is sharing positive stories and fundraising inspiration to lift spirits during this difficult time. They’re also providing details of organisations cancer patients can get in touch with, via phone or video call, for support if they’re struggling. There’s also a York Against Cancer Fun and Friendship Facebook group. Join for light-hearted content and keeping in touch with other patients.

York Breast Friends

The support group for those diagnosed with breast cancer is continuing with its usual agenda of support, fun, and friendship. While its monthly meetings aren’t currently happening, there are plenty of ways its members can stay in touch. York Breast Friends has its own private chat group, and is offering a variety of online, virtual and telephone services for its members.

HER Breast Friends

HER Breast Friends is for women and others diagnosed with breast cancer in Hull and East Riding. Each week on its Facebook, the group is hosting a number of activities, including a midweek quiz and, in collaboration with NHS staff, a social distancing Reiki session.

National groups

Macmillan Living With and Beyond Cancer Team

The team at Macmillan Living With and Beyond Cancer usually confidence-boosting workshops for anyone living with or beyond cancer. These workshops are now available at home, via online interactive video calls of around 8-10 people. Learn tips that’ll help you feel like you again, chat to others, and have all your questions answered.

Learn more about the workshops here.

Bowel Cancer UK

Bowel Cancer UK has launched a Coronavirus Hub on its website, offering health information, emotional wellbeing tips, event updates, and further resources for everyone affected by bowel cancer. This includes a handy coronavirus glossary, which explains the difference between shielding, self-isolation, and social distancing.

Roy Castle Lung Cancer Foundation

The Roy Castle Lung Cancer Foundation is the only UK lung cancer charity dedicated to helping everyone affected by the disease. This page on the charity’s website has information specifically for lung cancer patients during the pandemic, as well as creative ideas for fundraising, without putting yourself or others in danger.

CLLSA

On Facebook, CLLSA is hosting live video Q&As with health professionals to address any concerns that Chronic Lymphocytic Leukaemia patients and their families may have regarding COVID-19. The group is also sharing up to date advice for patients to follow during the pandemic.

Prostate Cancer UK

Prostate Cancer UK’s website has all the details about coronavirus for men who have, or have had, prostate cancer. The charity’s specialist nurses are also available to chat to for any patients whose questions aren’t answered on the page, or for anyone looking for some extra support.

We’re always on the lookout for support groups to share with our community. If you’re part of a group that hasn’t been mentioned here, please get in touch at comms.hcvcanceralliance@nhs.net and we’d be happy to shout about what you do.

Embedding Personalised Care for Haematology Cancer Patients

By | Living with and Beyond Cancer

 

York Teaching Hospital NHS Foundation Trust

A recent National Cancer Patient Experience Survey reported that 30% of haematology patients at York Teaching Hospital NHS Foundation Trust (YTHFT) had been given a care plan. In response, the Living With and Beyond Cancer team at YTHFT launched an Improvement Collaborative project which aims to increase the number of care plans being offered to haematology cancer patients.

A process mapping session with key stakeholders showed the Living With and Beyond Cancer team how Holistic Needs Assessments (HNA) were currently being offered to patients. Being able to establish key areas for improvement allowed the team to work with haematology staff to formulate and create a clinic which offered all newly diagnosed cancer patients an electronic Holistic Needs Assessment (eHNA) and development of a care plan.

A HNA is a questionnaire that helps to identify a person’s needs and concerns. It informs the development of a personalised care and support plan.

Christine Norris, Cancer Improvement and Performance Manager at YTHFT, said: “Prior to the project the cancer nurse specialist would consider who would benefit most from completing a HNA. Through the project, we are now offering all patients who are diagnosed with haematological cancer the opportunity to complete an eHNA and develop a care plan to suit their needs.”

Qualitative and quantitative data was recorded to measure the impact of the project and every patient that received a care plan was also given a questionnaire which asked about their HNA experience.

Bianca Cipriano, Macmillan Project Manager at YTHFT, said:

“With the patient feedback, we are working closely with the Haematology team to look at how we can keep continuing to improve the experience of the patient.”

The video used to present the project at a NHS Cancer Improvement Collaborative event provides more information about the project:

To find out more about Holistic Need Assessments, please click here.

‘The contraceptive coil saved my life.’ Hull Mum diagnosed with cervical cancer following a visit to a sexual health clinic.

By | Living with and Beyond Cancer

Sarah Weichardt (43) was up to date with her cervical screenings and never had any report back for abnormal cells. Just before her 42nd birthday, Sarah visited a sexual health clinic after she was experience slight spotting after sex which she thought were being caused by her contraceptive coil. Concerned that the problems were being caused by something else, the sexual health nurse referred Sarah for a colposcopy, a simple procedure used to look at the cervix, and within a couple of weeks Sarah was diagnosed with stage 3 Cervical Cancer.

The mother-of-two began treatment within a month of her diagnosis and after receiving radiotherapy and five sessions of chemotherapy at Castle Hill Hospital, Sarah was given the all clear.

Having struggled with her cancer diagnosis, Sarah found support from the Living With and Beyond Cancer team at Hull University Teaching Hospitals NHS Trust and benefited from some of the services provided, including; complimentary therapies (reflexology and massage), diet and exercise programmes. As part of her ongoing rehabilitation, Sarah continues to attend some of the programmes on offer and decided to fundraise for the Living With and Beyond cancer service, at Castle Hill Hospital and the Gynaecology and Smear not Fear teams at the Women and Children’s hospital raising £3,000 in just 12 months. Sarah also set up a Facebook page ‘Cancer Support – Hull & East Riding‘ to help those diagnosed with cancer in Hull and the East Riding area to find support.

Sarah said: “I wanted to share my story to encourage others to visit a healthcare professional if they believe something isn’t right – regardless of whether you are up to date with your cancer screening appointments. After receiving my diagnosis, I struggled to find support and found it hard to meet anyone else who was around my age and going through a similar journey.  I’m grateful for the ongoing support of the Living With and Beyond team at Castle Hill and the gynaecology team at the Women and Children’s hospital and wanted to fundraise for them to help make sure others can continue to receive the same help. My Facebook page has been a great way to meet and support others and I welcome anyone affected by cancer to join it.”

Click here to find out more about the Living With and Beyond Cancer Programme at Hull University Teaching Hospitals NHS Trust.

Cancer patients at York Teaching Hospital NHS Foundation Trust are set to benefit from a new Treatment Summary.

By | Living with and Beyond Cancer

York Teaching Hospital NHS Foundation Trust have developed and launched a Cancer Treatment Summary document.

The Treatment Summary is a document produced by secondary cancer care professionals at the end of a patient’s treatment. The summary is given to the person affected by cancer and will be shared with their GP.

It provides important information, including information about side effects and/or consequences of treatment, signs and symptoms of a recurrence and any actions needed to be taken by the GP.

Treatment Summaries facilitate a standardised and consistent approach to sharing crucial information between primary and secondary care and the person living with cancer. It helps inform the Cancer Care Review discussion between patient and GP and ensures that GPs are aware of the patients’ current circumstances following treatment.

Treatment Summaries can be used and shared with other healthcare professionals.

Bianca Cipriano, Macmillan Recovery Package Project Manager for York Teaching Hospital NHS Foundation Trust, said:

“The process of developing this document has seen considerable collaboration between various departments, organisations and people affected by cancer. It has been time consuming but worthwhile however the final document utilises existing information and pre-populates the documentation.  The Treatment Summary is personalised and sits alongside other interventions, such as the Holistic Needs Assessments & Care Planning to support self-management.”

Alison Cockerill, Living with and Beyond Programme Manager for Humber, Coast and Vale Cancer Alliance, said:

“York Teaching Hospital NHS Foundation Trust are to be commended for developing and making Treatment Summaries available for all cancer patients going forward.

The development of the Treatment Summaries was supported by the provision of Transformation Funding from the Living With and Beyond Cancer programme. Recognising the importance and the scale of the challenge of developing treatment summaries for all patients with cancer regardless of the tumour site and treatment, the trust’s Living with and Beyond team were able to use Cancer Alliance Transformation Funding to provide dedicated IT time to enable the work to take place.

This is just one example of the implementation of the Living With and Beyond Cancer programme which are taking place across Humber, Coast and Vale Cancer Alliance and contributes to our vision of ‘Achieving world class cancer outcomes for our communities’.”

Queens Centre Awarded Macmillan Quality Environment Mark

By | Living with and Beyond Cancer

The Queens Centre at Castle Hill Hospital has been awarded the Macmillan Quality Environment Mark (MQEM). Created by Macmillan Cancer Support, the MQEM is a detailed quality framework used for assessing whether cancer care environments meet the standards required by people living with cancer.

This is the third time that the Queens Centre for Oncology and Haematology has been successful in receiving this award, having already achieved the required standards in 2013 and 2016.

Queens Centre

In meeting Level 5 MQEM standards, Queens Centre has demonstrated to users of its environment that it is:

> welcoming and accessible to all
> respectful of people’s privacy and dignity
> supportive to users’ comfort and well-being
> giving choice and control to people using your service
> listening to the voice of the user.

The MQEM assessment report evidenced that there was an ‘extremely high appreciation of the building, the services and the care provided by staff’ and it was noted that ‘team working across all disciplines of staff  including cleaners, nurses, volunteers, doctors, radiologists and pharmacists means the patient is at the heart of the services provided. This was noticeable at all levels of the organisation and helps create the family atmosphere that was observed within the hospital.’ A view echoed by Carol Rogers, Trust Lead Cancer Management Support Officer at the Queens Centre. Carol said:

“Whilst carrying out the MQEM assessment, I spoke with patients and staff members at the centre and was overwhelmed by the feedback. Patients noted that all staff, whether in a cleaning, catering or clinical role, are supportive and it was clear to see the sense of pride that each staff member has to work here.”

Carol Rogers and Julie Watson

Beverley Geary, Chief Nurse at Hull University Teaching Hospitals NHS Trust said:

“I am delighted that our Queens Centre has, once again, been awarded this prestigious award.  It is testament to the hard working and dedicated staff that we have in our Trust.

It is even more significant to the Trust that we have achieved this for the third time running and that the award is measured on our patients’ feedback of our services.”

Julie Watson, Macmillan Lead Cancer Nurse at Hull University Teaching Hospitals NHS Trust said:

“Undertaking the assessment process was once again a very positive experience and we are pleased that the Queens Centre continues to be recognised as a supportive environment for patients, where their voices are heard and reflected within the work we do and the changes we make. We always strive to ensure that we get the best out of our environment and to make sure that the care pathway is the best it can be for the patient.”

All three acute hospital trusts within the Humber, Coast and Vale region (Hull University Teaching Hospital, York Teaching Hospital and Northern Lincolnshire and Goole NHS Foundation Trust) have been awarded the MQEM award since it began in 2010.

For more information about MQEM, please visit https://www.macmillan.org.uk/about-us/health-professionals/programmes-and-services/mqem

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