Accessibility statement

This accessibility statement applies to the Humber, Coast and Vale Cancer Alliance website.

This website is run by Humber, Coast and Vale Cancer Alliance. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of this website are not fully accessible:

• you cannot modify the line height or spacing of text
• most older PDF documents are not fully accessible to screen reader software
• our older images are without alternative descriptions
• some of our online forms are difficult to navigate using just a keyboard
• you cannot skip to the main content when using a screen reader
• there’s a limit to how far you can magnify the map on our ‘contact us’ page
• our images are not optimised to be viewed in various formats and, in some cases, are incredibly large

Feedback and contact information

If any of the outlined accessibility issues severely impact your ability to use this website, please contact us to request information in a more accessible format.

• Email comms.hcvcanceralliance@nhs.net
• Call 07519111434

We’ll consider your request and get back to you within 5 working days.

We can provide accessible versions of old PDFs, including large print, easy read, audio recordings or braille.

Additionally, if you require directions to find us, please also get in touch and we can provide this.

Reporting accessibility problems with this website

We’re actively looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our Communications and Engagement team on comms.hcvcanceralliance@nhs.net.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

For those who are Deaf, hearing impaired or have a speech impediment, we can provide a text relay service. There is also a hearing loop installed in our reception area.

If you are attending a meeting with us at our offices, please contact us beforehand and we can arrange a British Sign Language (BSL) interpreter for your visit.

• Email comms.hcvcanceralliance@nhs.net
• Call 07519111434

Technical information about this website’s accessibility

Humber, Coast and Vale Cancer Alliance is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standards due to the non-compliances and exemptions listed below.

The content listed below is non-accessible for the following reasons.

Non-accessible content

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We are currently spending two hours each week uploading alternative descriptions. From 2 June 2020, all newly published images will meet accessibility standards.

A lot of older images are not appropriately sized to be viewed when stylesheets are disabled. This fails. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We are currently spending two hours each week resizing images to less than 500kb. From 2 June 2020, all newly published images will meet accessibility standards.

Disproportionate burden

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

For accessible versions of our PDFs, forms and documents, or for another way to receive essential information from us, please contact us.

• Email comms.hcvcanceralliance@nhs.net
• Call 07519111434

Preparation of this accessibility statement

This statement was prepared on 2 June 2020. It was last reviewed on 2 June 2020.

This website was last tested on 27 May 2020. The test was carried out by Bluestorm Design & Marketing Ltd.

To decide on a sample of pages to test, we analysed website traffic to highlight our highest visited pages that displayed a representative variation of the content we have published across the entire website.